Why is my order shipping in multiple packages?

If your order has multiple items, they may be shipped from multiple locations and / or arrive in different packages on different dates, there are no additional charges for split shipments.

How to return?When will my order ship and receive?

Once you order, we will deliver the goods within 2 business day.

It really depends on your chosen shipping method. Usually, once your order leaves our warehouse, you can expect to receive it within 5-12 business days (depending on your location of residence).

*Due to low staff and transportation difficulties surrounding COVID-19, shipping carriers worldwide are experiencing delays. Thank you for your patience! We apologize sincerely for any delays! Please see the actual SHIPPING page or contact our customer service service@hsialife.com

How do I track my order?

After you placed your order, we sent you a confirmation email / text message with your purchase (depending on which of the two you chose to give us during checkout).

Once your order has shipped and is on its way to you, we'll send a confirmation email with the tracking number, so you can follow its progress. Didn't receive confirmation? Please click this TRACKING LINK. Contact our customer service service@hsialife.com

Do you offer discounts?

Sometime we do! So keep in loop with our newsletter.

Where do you ship from?

Most of the items will be delivered directly from selected warehouses in China, while some items will be delivered directly from Amazon warehouses. The specific delivery address needs to be arranged by our staff according to the inventory and timeliness of the items.


As long as you entered your correct email or cell phone number, you should have received an order confirmation from us when you completed your order. If you placed your order using your email address, make sure you check your junk/spam folder too! If you did not receive an order confirmation, please reach out to us at service@hsialife.com

Can I cancel or modify (all or part of) my order after it is placed?

Please contact us at service@hsialife.com during 24 hours to modify or cancel the order.

*Since we start to process your order shortly after it is placed, in many cases it is not possible to change or modify. But we will do our best to accommodate any changes. Please understand however that this is not always ‘possible’. If you are unable to cancel within that time frame, you may return or exchange your order after you receive it.

What if my order is missing, damaged or incorrect?

Please contact us if you have not received your delivered order, or it has been lost in transit by the carrier and any other problems we would be happy to assist.

Do you welcome alliance cooperation and social network sharing cooperation?

Of course, we welcome the alliance cooperation of any platform, and at the same time, we will provide free products for everyone who is willing to share to experience and test.

If you wish to initiate a partnership, please contact us via email hello@boxtoheart.com

Shipping & Returns

What are my shipping options (and prices)?

For all US orders over $50, you can choose these options:

Standard Shipping: Free (5-12 business days)

Expedited Shipping: $3.99 (3-8 business days)

We offer 2 options for all US orders less than $50:

Standard Shipping: $4.99 (5-12 business days)

Expedited Shipping: $6.99 (3-8 business days)

*We currently UNABLE ship to APO/FPO addresses. U.S. Protectorates/Territories, Puerto Rico, Guam, Alaska, Hawaii and Virgin Islands.

OUTSIDE the United States :

We only offer International Shipping. If your order less than $50, the fee will be $4.99.

The shipping time varies from region to region. Please see the exact shipping cost and delivery time on the actual payment page.

Why shown in transit, but there is no tracking number?

It may be due to the delay in uploading the logistics and distribution information. The tracking number usually takes 2 days to show.

The address provided is wrong, can I resend it?

If you need to modify the address and resend, you need to modify the address and resend the package after the final delivery fails and is returned to the overseas warehouse. The time limit generally ranges from one week to three months, and your order can only be delivered again after returning to the warehouse.

Can I ship to multiple addresses?

Unfortunately, we are unable to ship items on a single order to multiple addresses at this time. We recommend placing separate orders for each address.

How and when will I receive a refund for my return?

Once we receive your return at our warehouse, we will issue a refund to the original payment method used when you placed your order. Typically, you’ll receive the refund within 10–20 days after your return is received.


What size am I? How do I measure my bra size?

Fit and sizing can be tricky when shopping online. We totally feel you! We’ve tried our best to create a helpful size chart, which you can find on each product page. Also, you can visit our HOW TO MEASURE BRA SIZE page.