Need help? We’ve got you covered!
To ensure the fastest resolution, please contact us through the correct channel based on where you placed your order:
🛒 TikTok Shop Orders
For returns/exchanges, please use TikTok Shop’s official order return system—it’s the fastest way to get help(In TikTok Shop App)!
Follow the steps to Hsia-Bras TikTok Shop Support (or open your order in the TikTok Shop app-Orders)
Step 1:
🌐 HSIA Website Orders
For orders placed on www.hsialife.com:
→ Start a Live Chat *(Mon-Fri, 9AM-6PM HKT)*
→ Email: service@hsialife.com
*Important Notes:
• Due to high volume, email responses may take 3 business days
• If you haven't received a reply:
✓ Check your spam/junk folder
✓ Ensure you emailed from the address used for ordering)*
📦 Amazon Orders
For issues with Amazon purchases, please contact:
→ Amazon’s A-to-Z Guarantee (Go to "Your Orders" > Select item > "Problem with order")
Thank you for your patience and understanding!
How it works
Grab your exclusive gifts by being part of our loyalty program
Ways to earn
Earn more points for different actions, and turn those points into awesome rewards.
Get more points by completing these missions
Ways to redeem
Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.