SHIPPING

Handling Time 
In general case, please allow us to take up to 2 business days to prepare the package.

SHIPPING METHODS 

Free Shipping Eligibility
Enjoy free standard shipping on all HSIA intimate apparel orders totaling $50 USD or more.

International Orders

For customers in countries outside the U.S. purchasing with non-USD currencies:

• Order values must convert to $50 USD or more to qualify for free shipping
• Exchange rates are calculated based on the daily international exchange rate (reference table provided for estimation purposes only)

Standard Shipping Fees

Orders below the $50 USD threshold:

• $6.99 USD shipping fee for U.S. addresses
• International shipping fees calculated at checkout based on converted USD value

Delivery Restrictions

We currently cannot ship to:

• APO/FPO addresses
• U.S. territories: Puerto Rico, Guam, U.S. Virgin Islands
• U.S. states: Alaska, Hawaii

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail or contact service@hsialife.com

If your order has multiple items, due to availability in various warehouses, they may be shipped from multiple locations and/or arrive in different packages on different dates. We understand that receiving items separately can be inconvenient, but we want to assure you that we are doing everything in our power to make sure your order is fulfilled as quickly and efficiently as possible.

When your Order ships out, you will receive a Shipping Confirmation email from  service@hsialife.com with your tracking number included in it. Once you receive the email, enter your tracking number below to easily check on your delivery status.

Things To Keep In Mind:

Order Numbers don’t instantly update with available Delivery Status. Tracking maybe be updating within a few business days. Thank you for your understanding.

Happy shopping!

HOLIDAY SHIPPING NOTICE

Please note that it might take longer during the Holiday Season to receive your orders. All orders are shipped without delays on our end and returns are processed as usual. If you do experience slight delivery delays please be patient, since most shipping services are dealing with increased demands. If you need to check the status of your order, please contact service@hsialife.com

WRONG ADDRESS

We know mistakes do happen! Please email us immediately! We can only fix this for you if the order has not been shipped out yet.

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact service@hsialife.com

DUTIES AND TAXES

Customers shall be responsible for customs clearance, Duty and Tax. All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

WE’D LOVE TO HELP

For any other questions, you can email us at service@hsialife.com