Dear Valued Customer,
We understand that recent restrictions have made it difficult for some TikTok users to access their accounts.
If you placed an order on TikTok but are currently unable to log in or locate your TikTok account, please don’t worry.
We are here to help you with any order-related inquiries, including checking your order status, initiating returns, or processing exchanges.
How to Get Assistance:
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Provide Your Order Details:
- Please share your Order ID, or
- A screenshot of your payment record for verification.
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Additional Information Needed:
- Yourrecipient’s name on the order,
- Your TikTok username (nickname) used for the purchase.
This will help us locate your order and proceed with your request for order updates, returns, or exchanges.
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Need Further Assistance?
- Feel free to reach out to us via email at service@hsialife.com. Our dedicated customer service team is available to assist you.
We want to assure you that, as a customer who has ordered HSIA lingerie, we will continue to provide you with the best service possible, despite the challenges with TikTok access.
Thank you for your understanding and cooperation.
Best regards,
HSIA Customer Service Team