Need help? We’ve got you covered!
To ensure the fastest resolution, please contact us through the correct channel based on where you placed your order:
🛒 TikTok Shop Orders
For returns/exchanges, please use TikTok Shop’s official order return system—it’s the fastest way to get help(In TikTok Shop App)!
Follow the steps to Hsia-Bras TikTok Shop Support (or open your order in the TikTok Shop app-Orders)
Step 1:
🌐 HSIA Website Orders
For orders placed on www.hsialife.com:
→ Start a Live Chat *(Mon-Fri, 9AM-6PM HKT)*
→ Email: service@hsialife.com
*Important Notes:
• Due to high volume, email responses may take 3 business days
• If you haven't received a reply:
✓ Check your spam/junk folder
✓ Ensure you emailed from the address used for ordering)*
📦 Amazon Orders
For issues with Amazon purchases, please contact:
→ Amazon’s A-to-Z Guarantee (Go to "Your Orders" > Select item > "Problem with order")
Thank you for your patience and understanding!