Shipping Tab

Handling Time 
In general case, please allow us to take up to 2 business days to prepare the package.

Shipping Methods

Free Shipping Eligibility
Enjoy free standard shipping on all HSIA intimate apparel orders totaling $50 USD or more.

International Orders

For customers in countries outside the U.S. purchasing with non-USD currencies:

• Order values must convert to $50 USD or more to qualify for free shipping
• Exchange rates are calculated based on the daily international exchange rate (reference table provided for estimation purposes only)

Standard Shipping Fees

Orders below the $50 USD threshold:

• $6.99 USD shipping fee for U.S. addresses
• International shipping fees calculated at checkout based on converted USD value

Delivery Restrictions

We currently cannot ship to:

• APO/FPO addresses
• U.S. territories: Puerto Rico, Guam, U.S. Virgin Islands
• U.S. states: Alaska, Hawaii

SHIPMENT TRACKING
You will be notified by email automatically with the tracking number and tracking way once your order is marked as fulfillment status. Or you can directly reach out to us via contact form.

WRONG ADDRESS
We know mistakes do happen! Please email us immediately! We can only fix this for you if the order has not been shipped out yet.

LOST OR STOLEN PACKAGES
If you believe that your package was lost or stolen, please directly reach out to us via contact form.

DUTIES AND TAXES
Customers shall be responsible for customs clearance, Duty and Tax. All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.