We are writing to inform you of recent developments that may affect the delivery of your orders.
The United States Postal Service (USPS) has announced on its official website that due to extreme weather conditions currently affecting the Midwest and Southern regions of the United States—including tornadoes, dust storms, hail, wildfires, and other disasters—there have been significant disruptions, such as road closures and flight cancellations. These events have caused delays in warehouse outbound shipments and last-mile deliveries.
Truck transportation in major logistics hubs has been severely impacted, and goods may be backlogged for several weeks. As a result, your orders may experience delays.
Additionally, orders with tracking numbers starting with "4px" require customs clearance.
Due to recent updates in U.S. customs trade policies, customs authorities have increased their scrutiny of e-commerce packages. This may lead to extended clearance times and poses a challenge to the quick shipping model of e-commerce platforms. Consequently, your orders may be further delayed.
We are closely monitoring the weather situation and actively working with our logistics partners to update and expedite the shipping process as much as possible.
Impact on Your Orders:
Due to these unforeseen circumstances, some packages may experience delays during transit or delivery.
Orders not affected by these events will proceed as scheduled. We kindly ask for your understanding and patience as we work closely with our shipping partners to address these challenges.
Next Steps and Our Commitment:
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Tracking Updates: We are closely monitoring all shipments and will notify you promptly of any changes in the status of your package. Please check your inbox and spam folder for updates.
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Customer Support: If you are in urgent need, we can contact the carrier on your behalf to expedite the process. Please feel free to reach out to our customer service team at service@hsialife.com or hsialife@outlook.com.
At HSIA, we are committed to ensuring that your orders are delivered as quickly and safely as possible.
We sincerely appreciate your understanding and patience during this challenging time.